Slow Software


From the real life of a computer supporter:

A very irate dentist called to complain that the custom office package which I had written was extremely slow.


Irate Dentist: "It takes thirty minutes for the receptionist to enter an appointment! This package is a piece of @#%$^!! Come down here this afternoon and get it out of here!"


I was able to calm him down and offered to rewrite any portion of the software that wasn’t executing correctly, which he finally agreed to. That afternoon I sat with the receptionist to watch her use the software and see where the slowdown occurred.


She began entering her first appointment:


S............... m............... i............... t.............. h............


I have never seen hunting and pecking go so agonizingly slow. No wonder it took thirty minutes to enter an appointment.

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